UR Medicine Home Care

Welcome from the President and Chief Executive Officer

Home is where most people say they would prefer to be rather than a hospital or facility. For more than 100 years, UR Medicine Home Care has cared for patients recovering from an illness or injury in their homes. Even during a worldwide pandemic, our goal remains the same; providing our patients with the highest quality of care and assistance to help them stay safe and stay independent. UR Medicine Home Care has a full range of programs and services designed to help patients recover and stay in their homes.

We are a group of passionate caregivers and are driven to provide the best care to the community. This passion has been the basis of our past, present, and future success. Below is an overview of our services, but you’ll find more information on our website. If you have any questions, please give us a call. We are here for you.

• Nursing and Rehabilitation Services: Helping you heal after an illness or hospital stay.
• Physicians and Clinical staff: Experts at relieving pain and other uncomfortable symptoms.
• Meals On Wheels: Delivers delicious and nutritious meals to your door in Monroe County.
• Hospice Services: Enables individuals with a life-limiting illness to live as well as possible, for as long as possible, increasing quality of life

• Innovative Programs: Safely transition from hospital to home. These programs are nationally recognized and help to reduce emergency room and rehospitalization for individuals with chronic illnesses.
• Telehealth: A program that can remotely monitor your condition and help prevent a health crisis.
• Mother-Baby Nursing Services: Enables and assists moms to flourish as parents.
• Care Management Services: Helps patients and families navigate the complex health care system and ensures that needed care is provided when and where it's needed most.

Best wishes for good health,

Michelle Dahlkemper, President and CEO
UR Medicine Home Care

Our Mission & Values

Our Mission

We exist to preserve and enhance the quality of life for the people and communities we serve by providing comprehensive, high quality health care at home delivered with compassion and integrity.

Our Vision

We will be the regional leader for comprehensive, high-quality health care at home through innovative services, clinical best practice, workforce excellence, and superior outcomes.

Goals (Vision Elements)

1. To be the preeminent home care agency in our region for quality care, patient outcomes and customer experience.
2. To be the premier workplace of choice for home care professionals, paraprofessionals, and all career paths – recognized in the community as a great place to work.
3. To grow volumes and revenues primarily through strengthening our URMC system alliances.
4. To be a highly efficient and cost effective provider of home and community based services.
5. To have the financial resources to thrive, enabling us to reinvest in the future of our organization.

At UR Medicine Home Care, every member of our team is required to make a personal commitment to our patients, their families and our colleagues. We expect that you embrace our vision to deliver on our mission across all aspects of the agency. By doing so, we ask that you live by the ICARE values and make them central to your work life at URMHC, each and every day; treating others the way you want to be treated. Outlined below are some ICARE behaviors we all must do to consistently deliver our mission, vision and principals of patient and family-centered care.

Core ICARE Values

Integrity

• Always tell the truth.
• Maintain the confidentiality of patient and fellow employee information.
• Always do the right thing, even when no one is looking.

Compassion

• Greet others with a smile, say "please" and "thank you."
• Help others when there is a need, even if it is not in your job description.
• End every customer encounter by asking, "What else can I do for you?"

Accountability

• Do what you say you are going to do, and what you are responsible for.
• Demonstrate respect for others by answering your emails and voicemails within 24 hours.
• Admit and take ownership for mistakes and incorporate lessons learned into future efforts; don’t blame others.

Respect

• Recognize our differences and value the contributions we all bring.
• Treat others as you would want to be treated.
• Always show support for each other and UR Medicine Home Care. Always have each other’s back.

Excellence

• Seek to rise above the ordinary and be the best you can be.
• Embrace and engage in our culture of Forever Lean through continuous improvement.

History

A History of Innovation

We have a proud history of delivering the healing power of home through programs and services geared toward meeting our community’s home healthcare needs. We lead the way in pioneering new models of home care, creatively meeting the home-bound's nutritional needs, and providing comfort to patients and families when the end of life is near. Today we are providing services and programs in stride with our community’s needs.

UR Medicine Home Care:

• Celebrating over 100 years of experience in providing home health care
• Continues to be the leader in making a smooth transition from hospital to home
• Employs highly experienced staff able to handle all types of medical conditions
• It is a full-service, not-for-profit, Medicare-certified home health agency
• Provides nursing care, physical, occupational, and speech therapists, home health aides, hospice care, medical social work, and infusion therapy

Pediatric and Perinatal Services

In partnership with UR Medicine’s Golisano Children’s Hospital, our pediatric program provides comprehensive, preventive, post-acute, rehabilitative, and complex care for medically frail infants and children. Our team of experienced pediatric clinicians are dedicated to providing high-quality and compassionate care to your little one.

Arranging for Pediatric Home Care Services

• If your child is scheduled for surgery, ask your child’s doctor before being admitted to request home care from UR Medicine Home Care.
• If your child is admitted to the hospital unexpectedly, ask one of the UR Medicine Home Care Intake Specialists to review your child’s needs before being discharged. All of our specialists are registered nurses experienced in planning for home care needs.
• Call us directly at 1-800-253-4439.

Arranging for Perinatal Home Care Services

The UR Medicine Home Care Perinatal program serves prenatal, high-risk obstetric patients with diagnoses, including  pre-eclampsia, hyperemesis gravidarum, and gestational diabetes; and ante-partum patients with wound-related diagnoses. These patients can remain on services for up to two months post-partum, and any remaining health issues after that time would be transferred to the pediatric team.

What Happens Next

A UR Medicine Home Care case manager (a nurse, physical therapist, or speech therapist) will be assigned to coordinate your child’s care at home. Working closely with your physician, your child’s case manager will oversee a complete and individualized home care plan for you.

Our Services

UR Medicine Home Care Pediatrics provides care for medically complex children living in Monroe and Wayne Counties. Our team of expert pediatric clinicians are dedicated to providing the highest quality and most compassionate care in the comfort of your home.

Some of the conditions we treat include:

• Complex congenital heart disease
• Hematology/Oncology
• Burns
• Trauma
• EDO
• Neurological disorders
• GI disorders/enteral and parenteral feeds
• Transcutaneous bilirubin checks

• Infusions
• Synagis administration
• Pre-procedure COVID testing (for existing patients)
• Central line care and blood draws
• Respiratory disorders/trach/vent/02
• Palliative/end-of-life care
• Perinatal care

Our expert team includes highly experienced RNs, a Pediatric Nurse Practitioner, Pediatric Social Work, Pediatric Physical, Occupational, and Speech therapists, and a Certified Child Life Specialist.

The Glover-Crask Care for Kids program provides additional therapeutic services, including Child Life and Music Therapy, to children and families in need of an extra layer of support. These will be available to our patients as part of the goal of delivering family-centered, holistic care.

Our Perinatal program offers care for women with high-risk pregnancies at home. This reduces the burden of frequent office visits necessitating transportation, child care, and potential COVID exposure, potentially resulting in a healthier pregnancy and birth.

Make A Wish Come True

We invite you to support our pediatric patients by purchasing an Amazon Wish-List gift. Many of our families have limited financial resources and your generosity will brighten their child’s life. You can make a difference for an ill child who is experiencing the hardships of the pandemic, the stress of coping with an illness, and the isolation they are enduring. Click here to make a gift today.

A Proud Partner

UR Medicine Golisano Children's Hospital serves our region's children, their families, and their community doctors.  The hospital's goal is to help every child reach their fullest potential. Click here to learn more.

Skilled Nursing Care

Quality care and professional service is our highest priority.

• The registered nurses at UR Medicine Home Care treat and educate patients concerning various medical conditions and provide advice and emotional support to family members. They administer treatment, medications, perform different diagnostic tests and analyze results, record patient medical histories and symptoms, and help with patient follow-up.
• For patients requiring medication treatment via intravenous infusion, highly-skilled nurses perform the latest infusion therapy techniques. They administer and monitor these treatments to ensure safe and effective delivery of medicine.
• Nurses also provide excellent care for a variety of other illness, injuries, or disorders such as wounds, ostomies, pressure ulcers, incontinence, and many other ailments.

  Home Care Services Area

Qualifying for Services

To qualify for admission, a patient needs:

• A physician’s order
• Need for skilled and intermittent health care services
• Home bound status (only required by Medicare, other insurances may not require patients to be home bound).

Other Services Provided by UR Medicine Home Care

• Diabetes Management and Education
• PRI Screening for Nursing Home Placement
• Home Care Coordination and Planning
• Telehealth
• Infusion Therapy/Services
• Wound/Ostomy Care
• Medical and Surgical Nursing
• Palliative Care
• Physical, Occupational and Speech Therapies
• Medical Social Work
• Pain Management
• Medical Equipment and Supplies
• Medical Nutrition Counseling
• Community Health Nursing
• Home Health Aide Services
• Health Home Care Management

Coping with an unexpected illness is stressful for both you and those who love and care for you. Our certified home health agency program is designed to meet the complex needs you may have as you learn about and how to deal with a potentially life-threatening illness.

Interdisciplinary team health care teams work closely with your primary care physician, surgeon, oncologist, and any of the regional specialists to develop an individualized home care plan for you, based on your specific health care needs.

Together, we work to maintain a patient/family focus throughout the home care process, striving to meet the medical, post-operative, psychosocial and spiritual needs of you and your family members or caregivers.

How to Receive Care

Based on your individual needs, your physician will make a home care referral. You may inform your hospital nurse or physician about your preference in using UR Medicine Home Care. Referrals are accepted seven days a week by calling us at (800) 253-4439.

Insurance Coverage

The cost of services may be covered by Medicaid, Medicare, HMO’s and private insurance companies and will be verified before admission.

Contact 

• Contact Us
• Toll Free: 1-800-253-4439
• Local: (585) 787-2233

Webster

• 2180 Empire Boulevard
• Webster, NY 14580

Geneva

• 756 Pre Emption Rd
• Geneva, NY 14456

Source: https://www.urmc.rochester.edu/